Understand the arrangement
Our guide helps you distinguish the system purchase or service agreement from financing and ongoing utility costs.
What you can prepare
A list of the companies involved and the agreements connected to each.
Solar homeowner support
Help with solar contracts,
payments, and disputes.
We help homeowners understand solar-related concerns, organize supporting records, and explore access to legal help when an agreement or installation goes wrong.
Who this service is for
Does this sound
like your situation?
Our mission centers on lower and middle class homeowners who need a clearer understanding of a home-related concern and a more accessible path to professional help.
You can start with a general description. Keep private records with you until an appropriate sharing method is arranged.
The system is not delivering what you expected
Installation is unfinished, connection is delayed, or the performance differs from the proposal.
The payment is different from the sales explanation
A loan payment changed, a fee is unclear, or the total obligation is difficult to reconcile.
The agreement is hard to untangle
You need to distinguish an installation contract, loan, lease, power purchase agreement, or warranty.
You cannot get a clear response
Several companies are involved, communications have stalled, or no one has explained responsibility.
What we help you do
Understand the issue.
Prepare your next step.
Education, risk awareness, document preparation, and legal-access support work together. Here is how they apply to this concern.
Identify the concern
Use our prompts to describe the difference between the written promise and your experience without making unsupported legal conclusions.
What you can prepare
Specific questions about performance, charges, payment changes, or responsibility.
Prepare the supporting record
Use the solar preparation plan to gather the relevant proposal, contract, billing history, and communications.
What you can prepare
A dated account supported by the records you already have.
Explore professional and funding support
Contact the fund about your support needs and potential attorney-cost assistance. A licensed attorney assesses legal options.
What you can prepare
A focused inquiry that explains the issue and the help you are seeking.
A practical example
If you are paying for a system that is not operating
Start by separating the installation timeline, the financing obligation, and the communications about completion. Our preparation tools help you gather each part so a professional can evaluate the facts together.
Illustrative preparation example, not a client story or a promised outcome.
Before your conversation
Three groups of records
make a useful start.
Agreements
Signed proposal, installation contract, loan documents, and any lease or power purchase agreement.
Performance and billing
Production records, utility bills, payment statements, and written changes to payment amounts.
Communications
Sales representations, service requests, warranty correspondence, and the dates of attempted follow-up.
What to expect from this service.
What can I use immediately?
Read the solar guide, create a solar preparation plan, and use the document checklist. These tools help you organize the issue before contacting the fund or a professional.
Can you help with a loan, lease, or power purchase agreement?
Our education and preparation approach covers questions connected to these arrangements. They create different obligations; a qualified professional must advise on the particular agreement.
Can the fund pay for an attorney?
Supporting attorney costs for homeowners who cannot afford legal help is part of our mission. Availability, eligibility, covered costs, and any approval must be confirmed with the fund.
Can you cancel the agreement or guarantee a refund?
No specific result is promised. An attorney must assess the facts, the agreement, applicable law, and timing before discussing possible remedies.
Should I change or stop payments?
A preparation checklist is not advice to change a payment obligation. Discuss the consequences of any proposed action with a qualified professional.
Independent further reading: CFPB solar financing research · FTC solar guidance. Information is general; your circumstances and applicable law matter.
Tell us what is happening.
Start with the concern, your state, and whether you have a deadline. Ask about current support, any applicable fees, and the scope of help before making a commitment.